Privacy Policy – NurseAid App
Last updated: 31 December 2025
This Privacy Policy explains how NurseAid (“we”, “our”, or “us”) collects, uses, stores, and protects personal information when you use the NurseAid mobile application and related services.
By using the NurseAid app or website, you acknowledge that your personal data will be handled as described in this Privacy Policy.
- Who We Are
NurseAid
Website: https://nurseaid.com.au
Email: support@nurseaid.com.au
NurseAid is a workforce management and scheduling platform for healthcare professionals.
- Scope of This Privacy Policy
This Privacy Policy applies to:
- The NurseAid Android mobile application
- Our website and backend systems
- User registration, verification, and account management
It does not apply to third-party websites or services linked from the app.
- User Registration and Onboarding
There is no direct signup from the NurseAid mobile app.
Users register via our secure web portal:
https://www.nurseaid.com.au:9070/nurseapp/register
At the time of collection, users are informed of the purpose for which personal data is collected.
During onboarding, we may collect:
- Email address
- Password (stored in encrypted or hashed form)
- Professional and KYC verification information
- Employment references and related details
Accounts are activated only after administrative verification.
- Personal Data We Collect
Personal Information
- Name
- Email address
- Phone number
- Professional credentials and verification details
Account and Usage Information
- Login and activity records
- Device and app version information
- IP address for security and fraud prevention
Communications
- Information provided when contacting support or administration
- Legal Basis for Processing (GDPR)
We process personal data based on one or more of the following lawful bases:
- Performance of a contract (account creation and service delivery)
- Compliance with legal obligations
- Legitimate interests (security, fraud prevention, service improvement)
- User consent, where required
You may withdraw consent at any time by contacting us.
- How We Use Personal Data
Personal data is used to:
- Create and manage user accounts
- Verify professional eligibility
- Provide workforce management services
- Communicate account and service updates
- Ensure platform security
- Meet legal and regulatory requirements
- Data Sharing and Disclosure
We do not sell or rent personal data.
Data may be shared only:
- With authorized administrative staff
- With trusted service providers under confidentiality obligations
- When required by law or regulatory authorities
- International Data Transfers
Personal data may be stored or processed on servers located outside Australia and the European Economic Area.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable privacy laws.
- Cookies and Tracking
The NurseAid mobile application does not use cookies.
Our website may use cookies for authentication, security, and preference management only.
- Data Retention
- Personal data is retained while the user account remains active
- Some information may be retained longer to comply with legal, regulatory, or security obligations
- Users may request deletion of their data, subject to applicable laws
- Your Rights
Depending on your location, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent at any time
Requests can be made by emailing support@nurseaid.com.au.
- Data Security
We apply appropriate technical and organizational safeguards, including:
- Encrypted data transmission
- Secure authentication controls
- Restricted administrative access
- Regular monitoring and security reviews
- Children’s Privacy
NurseAid is not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors.
- Complaints and Contact
If you have concerns about how your data is handled, please contact us first.
You may also lodge a complaint with:
- Office of the Australian Information Commissioner (OAIC)
- Your local data protection authority (for EU users)
Contact:
Email: info@nurseaid.com.au
Website: https://nurseaid.com.au
- Changes to This Privacy Policy
This Privacy Policy may be updated from time to time.
Changes will be published on this page with an updated revision date.